Don't you just hate 'Dear Customer' letters from public institutions?
"As part of our commitment to delivering a better service, you'd better pay your parking fine or else we'll have the bailiffs round to sort it," they dictate in a wierd, patronising way.
It's as if the official is smiling to your face but plunging a dagger into your back whilst he's distracting you. I knew there was something odd about Tony Blair
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